Informed Consent

While some people would consider this page content as the “boring” small prints or admin parts, it’s important to us to put forward transparency all the way through the process. Therefore, we have made accessible here below our Informed Consent and Privacy Policy. It will be requested during your booking to confirm that you have read, understood and agree with the content of this page. This is our way to make sure that you are comfortable with our practises and you can ask us question at any time before, during or after a treatment.

INFORMED CONSENT:

The purpose of the sports massage therapy services provided by The Peak Motion Clinic is to conduct a thorough examination and diagnosis, before creating a comprehensive treatment plan tailored to your specific needs.

Depending on the diagnosis, the treatment will involve a range of techniques which will be explained thoroughly before treatment begins. You hereby give your consent to the treatment that will be provided.

Although there are several benefits to sports massage therapy, you understand that these are not guaranteed. You also recognise that you may experience adverse side effects to your treatment, which include but are not limited to:

• Muscle soreness
• Bruising
• Fatigue
• Headache
• Nausea
• Erythema
• Dizziness
• Skin rash

You have disclosed a full medical history to the therapist, including any medical conditions which may affect your treatment.

You agree that if you experience pain or discomfort at any point during the treatment, you will ask the therapist to alter the massage techniques that they are using.

You understand that you can stop the treatment at any point if you have any concerns at all.

You understand that you have the right to a full explanation of the benefits and risks of the treatment that you will undergo. You also have the right to decline any part of the treatment or ask for further explanation before treatment commences.

You declare that you have read and understood the contents of this Page. You have been given the opportunity to ask questions regarding your treatment and understand the risks associated with the treatment.

You agree to fully cooperate with the policies and procedures of The Peak Motion Clinic and are aware that your consent can be withdrawn at any time.

Privacy Policy

Introduction

For your peace of mind, we have explained precisely what information we collect, why we collect it, how we protect it, and the controls you have over your personal data.

• We care about your privacy. We ensure that we apply best practices and make sure that we uphold your rights under data protection law.
• We’ll never unlawfully sell or share your data. We will never unlawfully sell or share your personally identifiable information to third parties and will only use it as stated in our privacy policy.
• Safe and Secure. Protecting your privacy is very important to us. We’re committed to making sure that your personal data stays safe.
• You’re in control. You have full control over the personal information we hold about you. You can request a copy of the information we hold and ask us to update or delete all or part of your details.
• Ease of access. Any important changes that will affect your personal information or how we use it will be updated in our privacy policy. The date of the most recent revisions will appear on this page.
• Your interests. We will only ever contact you about products and services that we think you may be interested in if you have consented.

This policy describes what types of information we collect from you, how it is used by us, how you can manage the information we hold and how you can contact us.

The contents of this policy may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your information with us.

How do we collect information about you?

The Peak Motion Clinic collects your information in many different ways when utilising our website. If you enquire about our services, we might ask for information to be able to reach back. This is for the purpose of handling your enquiry to which it was made and to assist you with your future potential treatments.

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our website, fill out an enquiry form or speak to a member of our team on the phone. The information that we collect during enquiry will be used to process your interest in our services.

We also obtain information about you from other companies who provide services to us, such as IT services and data providers. Some of this information does not identify you personally but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you).

What information do we collect?

The range of information collected on you is dependent on what aspect of the website you have submitted your details to and how much information you have volunteered. This includes but is not limited to; Name, email address, phone numbers, home address, disabilities, next of kin details,. The extent of the details collected depends on if you have made an enquiry, or are an active customer.

If you are under 16 please do not provide us with any of your information unless you have permission from your parent or guardian.

How is your personal information used?

Use of personal information under UK data protection laws must be justified under one of a number of legal grounds and we are required to set out the grounds in respect of each use in this policy. The following lists the grounds under which we may collect your personal data.

Consent

Wherever we have processed your information using the basis of consent, you may withdraw your consent at any time by opting out or by contacting us via email at hello@thepeakmotionclinic.com .

Legitimate Interests

We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so as follows:

• Where you provide us with your personal contact information to make an enquiry for more information on the services we provide, we will use this information to contact you to arrange those services or to provide you with more information about those services and related offers.
• Where you have consented to marketing to receive future correspondence from The Peak Motion Clinic we may contact you regarding our services, offers and product information.
• Where you legally give consent through our cookie policy (details at the bottom of this policy, we share indecipherable information with third parties to perform optimisation, personalisation and ad measurement services on your behalf. Services include (but are not limited to) Google Analytics Advertising, Google Signals, Google Ads, Microsoft Clarity and META.
• We use website activity monitoring and user tracking functionality to evaluate and improve our products and services so that your visit and use of our website and applications are more useful and enjoyable.
• To identify and record when you have received, opened or engaged with our website or electronic communications.
• To respond to queries, complaints or claims and to manage legal and regulatory requests and requirements.
• To opt out for specific advertising features please see your browser settings, your user account settings and specific website cookie opt-in which is available at the bottom of this policy.

How do we keep your personal information safe?

We use technical and organisational security measures including encryption and authentication tools to protect your personal information, against manipulation, loss, destruction, and access by third parties.

All personal information we collect is stored securely in line with the UK Data Protection Regulation.

Where we use third parties to process data on our behalf, we take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do.

International transfers

There will be instances where, through using third-party software systems and service providers, some information will be processed in the USA. In those instances, we will ensure that appropriate safeguards (including standard contractual clauses) are in place for that transfer and storage as required by applicable law.

How long do we keep your personal information for?

We use technical and organisational security measures including encryption and authentication tools to protect your personal information, against manipulation, loss, destruction, and access by third parties.

All personal information we collect is stored securely in line with the UK Data Protection Regulation.

Where we use third parties to process data on our behalf, we take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do.

How can you manage the information we hold about you?

In accordance with data protection legislation, you can make a request to us for the personal information we hold about you. This is called a ‘subject access request’. If we do hold information about you, we will:

• give you a description of it;
• tell you why we are holding it;
• tell you whom it could be disclosed to; and
• let you have a copy of the information in an intelligible form.

We will provide you with the information to which you are entitled within one month of your request. However, we will need to check who you are and therefore we will ask you for proof of identity. We do this to protect your personal information from being disclosed to anyone who should not have access to it.

Under data protection law, you have a number of further rights in relation to control over the personal information we hold about you as follows:

• You may ask us to correct and update your information.
• Where you have consented to receive any direct electronic marketing from us, you may withdraw your consent at any time using either unsubscribe links or instructions contained within our correspondence.
• You may object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information.
• You can ask us to erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information.
• You can request we transfer your personal information in a structured data file (in a commonly used and machine-readable format).

We will respond to any request you make regarding these rights within 1 month. You can exercise the above rights and/or manage your information by contacting us using the details below.

Email: hello@thepeakmotionclinic.com

What if you have a concern or a complaint?

By using this website, you signify your acceptance of this policy. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any concerns or wish to make a complaint to The Peak Motion Clinic regarding use of your personal data, please contact us at hello@thepeakmotionclinic.com.

If you remain unhappy you have the right to lodge a complaint with the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or visit ico.org.uk.